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Our customer service philosophy has always been the biggest part of our Galleries in Colorado, starting from the beginning.
In 2004, Gallery owner John McIntire was so fed up with the lack of customer service in retail that he decided to start a new holiday store focusing on unique and fun gift items. Hence, Colorado Seasons opened its doors in southeast Aurora in August 2004. John decided to carry Thomas Kinkade artwork in order to help beautify the walls. This just so happened to be the year that the only four Thomas Kinkade galleries in the Denver metro retired or closed, leaving Colorado Seasons as the only Thomas Kinkade Gallery in Denver. Due to a tremendous demand for Thomas Kinkade product, John decided to specialize more in Thomas Kinkade artwork and in October 2007, Colorado Seasons upgraded to a Thomas Kinkade Signature Gallery.
Business was terrific and John and his staff quickly developed relationships with customers, the Thomas Kinkade company, and even Mr.Thomas Kinkade as well. In August 2008, John opened his second Thomas Kinkade Signature Gold Gallery in Cherry Creek North, right as the recession hit. However, despite the wrecked economy, both of John's Thomas Kinkade Signature Galleries excelled in sales despite many other galleries closing their doors. In addition the website www.thomaskinkadeonline.com was launched and immediately began servicing hundreds of customers throughout the world, resulting in an even greater expansion John and his staff immediately embraced. In fact, Mr. Thomas Kinkade's staff has expressed on numerous occasions how this website is the easiest one to navigate and even used it as an ideal example in giving a demonstration to other Gallery owners at a conference in 2010.
John and his staff credit their success as a direct result of their incredible customer service. Both Colorado galleries offer many perks which most other Kinkade galleries do not. In fact, no other gallery provides all the services our galleries provide. Our customer service was even recognized by the local media. In fact, "The Trouble Shooter" Tom Martino (Colorado's consumer advocate) invited John for multiple appearances on his television program "Martino TV" to talk about our galleries' stellar customer service. Haystack Colorado-another consumer television show whose motto is "finding a business that excels in customer service is like finding a needle in a haystack" also invited John to do an appearance as well. The Colorado "Better Business Bureau" has given both our galleries and website an "A" Rating with 0 complaints in its 7 year history. We are gradually expanding our gallery locations to serve more collectors throughout the world and offer more customer service perks than any other galleries. For example, no other Galleries offer a 100% return policy on limited edition canvases including those shipped out of state. Our policy states that if within 5 days of receiving your painting, you choose to return it, we will refund you 100% and even pay the shipping costs with NO restocking fees. We also provide low price guarantee, 12 month 0% financing, 6 month layaway, just $10 shipping which includes our professional packing and insurance, free frame exchange, monthly Master Highlighter events for free, Pat Kinkade and THomas Kinkade sketching tours, no sales tax, lifetime warrantly on LE canvases, and specials run throughout the year.
We promise that if you give us your business, you'll be very impressed and pleased with your selection. We love our customers and make it our goal to get them to love us right back and hope you give us that opportunity.
John and his crew love to receive feedback from customers and encourage you to enroll in their email newsletter to keep up to date with special events which the galleries offer (i.e. Thomas Kinkade personal appearances, highlighting events, etc). Rest assured, all information you provide is private and will never be shared or sold to anyone.
Staff Members Include:
- John McIntire (owner)
- Randy Alligood (Director)
- Sam Stickley (Art Consultant)
- Cole Herron (Art Consultant)
- Mickeen Williams (Art Consultant)